Works on the day-to-day operations. Communicate with UPA end user customers direct. It's better to have experience on UPA work process from Receipts issuance till payment transfer stage. Includes overseeing and directing the company's administrative processes and procedures. Ensuring efficiency and compliance with policies. Responsible for managing projects, budgets, resources, and customers orders. Reports to the head of operation and works closely with the operational team and the customers. Detect ways to improve customer experiences. Enhance operational processes and procedures for maximum efficiency while maintaining quality standards. Customer interference and negotiation skills.

Education Bachelor’s degree in Business Administration, Supply Chain, Operations Management, or any related field. (Preferred) MBA or relevant advanced qualification. Professional Experience 2–5+ years of experience in operations, customer service, order management, admin operations, or procurement/supply chain. Prior exposure/experience with UPA processes (from receipt issuance up to the payment transfer stage) is highly preferred. Key Skills & Competencies Strong understanding of end-to-end UPA workflow: receipts issuance, tracking, approvals, documentation, and payment transfer. Excellent customer communication skills (direct interaction with customers/end users). Strong coordination and administrative leadership skills (overseeing company administrative processes and procedures). Ability to manage projects, budgets, and resources while meeting timelines and service levels. High attention to policies, compliance, and quality standards. Ability to identify issues and implement continuous improvement in operational processes. Negotiation and conflict-handling skills to manage customer interference professionally. Strong problem-solving and process optimization mindset to improve customer experience. Tools / Systems Proficiency with ERP/accounting/administrative systems (SAP or similar is a plus). Proficiency in Microsoft Office (Excel, Word, PowerPoint), and ability to analyze operational data. Soft Requirements Good organization, follow-up, and accountability. Ability to work closely with operations team and customers. Willingness to work under deadlines and handle multiple tasks simultaneously.