1. Performance & Gamification Incentive Programs: Design and launch creative rewards that staff can "purchase" with their coins, ensuring high engagement levels. KPI Tracking: Monitor and report on KPIs for all roles (Shift Managers, Technicians, Receptionists, and QA) to identify top performers. 2. Recruitment & Manpower Planning Mass Recruitment: Manage the end-to-end recruitment process for spa technicians, receptionists, and cleaning staff to maintain full capacity. Onboarding: Conduct professional orientation sessions for new hires, focusing on Ghazal Spa’s hygiene standards and service etiquette. Turnover Analysis: Track turnover rates and implement retention strategies based on the vacation benefit plans and market salary data you have established. 3. Personnel & Payroll Coordination Payroll Prep: Calculate monthly salaries, ensuring accurate integration of basic pay, service commissions, and "Ghazal Coin" bonuses. Compliance: Manage all social and medical insurance documentation and ensure the spa is 100% compliant with Egyptian Labor Law. Attendance: Oversee the biometric attendance system and manage leave requests, ensuring branch coverage is never compromised. 4. Quality & Training Action Plans: Translate gaps identified in Mystery Shopper reports into immediate training needs for the reception and service teams. Employee Relations: Act as the primary point of contact for employee grievances, ensuring a healthy and loyal work environment. Internal Audits: Conduct regular spot checks on staff hygiene and adherence to the spa’s standard operating procedures (SOPs).

Education: Bachelor’s degree in Business Administration or a related field. HR Diploma is highly preferred. Experience: 4–6 years of experience in HR, with at least 2 years in the Wellness, Hospitality, or Retail sectors. Technical Skills: * Advanced MS Excel skills (for payroll and KPI tracking). Familiarity with HRIS or Gamification software is a plus. Language: Professional fluency in Arabic and English.