Charge Back Officer.
🏢 Mashreq
📍 Cairo, Egypt💼 On-site⏰ Full-time
📋 Job Description
- Data input – Performing all incoming maintenance requests accurately.
- Perform the daily maintenance activities in line with policies and procedures.
- Performance all maintenance activities illustrated in the Cards Ops. SOPS within the established turnaround time, example:
Card Cancellations
Address Change
Card Renewals.
Card Replacements
Auto Payment Instructions
Re-ageing etc..
- Responsible for consistently meeting the service standards and indicators for the Unit.
- Assist in managing and fulfilling maintenance related projects / assignments.
- Perform any other duties / responsibilities that are consistent with the employee role and assigned by the management.
- Demonstrate sprit of team work and effort.
- Strive to deliver superior service to meet and exceed expectations.
✅ Qualifications
- Data input – Performing all incoming maintenance requests accurately.
- Perform the daily maintenance activities in line with policies and procedures.
- Performance all maintenance activities illustrated in the Cards Ops. SOPS within the established turnaround time, example:
Card Cancellations
Address Change
Card Renewals.
Card Replacements
Auto Payment Instructions
Re-ageing etc..
- Responsible for consistently meeting the service standards and indicators for the Unit.
- Assist in managing and fulfilling maintenance related projects / assignments.
- Perform any other duties / responsibilities that are consistent with the employee role and assigned by the management.
- Demonstrate sprit of team work and effort.
- Strive to deliver superior service to meet and exceed expectations.